Questions? Auntie's Got You.
From Subscriptions and Flex Packs to group orders and gulabjamuns — everything you need to know, all in one place.
A Regular Tiffin includes 1 sabji, 1 daal, 6 rotis and rice, raita, and dessert once a week. Portions vary by plan size, and we have 4 different sizes available for subscription: Essential, Mini, Regular, and Family. Our Flex Pack's are only available in Regular Size.
Yes! All tiffins are vegetarian by default. Non-veg upgrades are available on Mon/Wed/Fri.
Yes. Choose your carb mix, upgrade to parathas, add non-veg, and opt in for Mithai of the Week.
A Flex Pack gives you a set number of tiffins (20, 30, or 40) that you can use whenever you want within a set time frame — no fixed days required. You choose when to eat, and the pack renews automatically when your window ends.
A Subscription, on the other hand, delivers tiffins on a regular schedule (6 days a week for 4 weeks). It’s perfect if you like a consistent routine and don’t want to think about reordering.
You get 2.5 days per tiffin — 20-pack = 50 days, 30-pack = 75 days, 40-pack = 100 days.
You can renew early and reset your window at any time.
No — use them before the window closes.
You can choose between fixed days (Monday, Thursday and Friday only), or menu-based weekly selections (Aloo Gobhi, Butter Chicken, and Daal Makhani).
If you opt for menu-based, we will send you our upcoming week's menu on Friday, and you just have to get back to us with your selection.
Yes. We deliver across the Lower Mainland or you can pick-up for free at our Fraser Street location.
No, delivery is calculated when you checkout and is based on your location.
Delivery is calculated by postal code at checkout.
Subscriptions renew every four weeks. Flex packs renew when your redemption window ends.
Yes — you can cancel or pause anytime before your next billing date. If you cancel, there is a re-stocking fee of 15% of your refundable amount.
A commitment means you’re signing up for a longer plan — like 2 or 3 months — and receiving discounted pricing in return. It’s a way to save while staying nourished over time.
You’re still billed monthly, but the savings apply right away. If you decide to cancel early, your refund will be adjusted based on our standard 1-month pricing.
A way to save by ordering with friends, roommates, or coworkers to one address.
Groups of 3+ qualify for group pricing.
Fill out the group form on our site and we’ll guide you through it.
The student special is a low-cost special for students and requires a three month commitment. They are smaller portioned tiffins with full flavour and budget pricing. If you are not a student and would like access to the student special (say for a senior), please reach out to us and we will be happy to help.
Yes — but if you cancel a 2- or 3-month plan early, your refund will be recalculated based on our 1-month rate. There is also a 15% restocking fee as we have already bulk purchased ingredients to service your tiffin.
No — Flex Packs are prepaid and non-refundable once activated.
Yes! Weddings, office lunches, community events — we’ve got you covered. Get in touch with us at info@mstiffin.ca, and we would be happy to help.
We can have a catering order ready in 48-72 hours. Reach out early if its for the weekend.
Yes! We offer bulk orders of fried snacks and sweets for weddings, family gatherings, and special occasions. Whether you're planning to share matri, shakarpare, ladoos, or something else, we’ve got you covered. Visit our Mithai & Bhaji page or get in touch for pricing and lead times.